Privacy Policy

Last updated: November 19, 2025

At Pay Station, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information about you when you interact with our website and services. We are committed to maintaining the trust and confidence of our visitors and clients.

We believe in transparency about our data practices and want you to understand what information we collect, why we collect it, and how you can manage your personal data. This policy applies to all users of our website and services.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you interact with our website. This includes:

Contact information such as name, email address, and phone number when you submit a contact form or inquiry
Business information including company name, arcade location details, and operational information when requesting consultations
Communications content when you send us messages, feedback, or participate in surveys
Preferences and interests related to payment processing solutions

Automatically Collected Information

When you visit our website, we automatically collect certain technical information about your device and how you interact with our site:

Device information including IP address, browser type, operating system, and device identifiers
Usage data such as pages visited, time spent on pages, links clicked, and navigation paths
Referring website addresses and search terms used to find our site
Cookie data and similar tracking technologies as described in our Cookie Policy

Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific data processing activities
Legitimate Interests: To operate and improve our website and services, prevent fraud, and ensure security
Legal Obligation: To comply with applicable laws and regulations

Data Retention Periods

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain contact information for active inquiries and communications for up to three years from the last interaction. Technical and usage data is typically retained for up to two years. When data is no longer needed, we securely delete or anonymize it.

How We Use Your Information

Service Provision and Communication

We use your information to respond to your inquiries, provide requested information about our payment processing solutions, and communicate with you about our services. This includes sending you updates about consultations, answering questions, and providing technical support when needed.

Website Improvement and Analytics

We analyze how visitors use our website to understand user behavior, identify technical issues, and improve the overall user experience. This helps us optimize our website design, content, and functionality to better serve arcade operators seeking payment solutions.

Marketing and Promotional Activities

With your consent, we may send you information about new services, industry insights, and relevant updates that may interest you. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Security and Fraud Prevention

We use collected information to protect our website, services, and users from security threats, fraud, and unauthorized access. This includes monitoring for suspicious activities and implementing appropriate security measures.

Legal Compliance

We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes maintaining records as required by law and cooperating with law enforcement when legally obligated.

How We Protect Your Data

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Encryption of data in transit using industry-standard SSL/TLS protocols
Secure storage systems with restricted access controls
Regular security assessments and vulnerability testing
Employee training on data protection and privacy best practices

Access Controls and Monitoring

We limit access to personal data to authorized personnel who need it to perform their job functions. All access is logged and monitored for unusual activity. We regularly review and update our security practices to address emerging threats and maintain the integrity of your data.

Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable data protection laws. We maintain an incident response plan to quickly address and mitigate any security incidents.

Your Privacy Rights

Right to Access

You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data in a commonly used format within a reasonable timeframe.

Right to Rectification and Erasure

If you believe any information we hold about you is inaccurate or incomplete, you can request that we correct it. You also have the right to request deletion of your personal data, subject to certain legal exceptions.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

Right to Object to Processing

You have the right to object to our processing of your personal data for direct marketing purposes or when processing is based on legitimate interests. We will cease processing unless we have compelling legitimate grounds to continue.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided on this page. We will respond to your request within 30 days. You may need to verify your identity before we can process your request.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last updated" date at the top of this policy and notify you through appropriate means, such as posting a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.